Shipping Policy

At Laneway.in, we aim to provide you with a seamless shopping experience, which includes timely and reliable shipping. This Shipping Policy outlines the details of how we process and ship your orders. Please take a moment to review our shipping terms.

1. Order Processing Time

 

• • Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase.

• • Processing Time: All orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or public holidays will be processed on the next business day.

• • Delays: In some cases, processing may take longer due to high demand or unforeseen circumstances. If there is a delay, we will notify you via email.

2. Shipping Locations

We offer shipping across India.

• • Domestic Shipping (India): We ship to most major cities and towns in India.

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3. Shipping Methods and Delivery Times

We work with trusted shipping partners to deliver your order promptly. Delivery times vary depending on your location:

• • The product will be delivered within 7 to 15 days
    
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Please note that shipping times may vary based on external factors like weather conditions, customs processing, and holiday periods.

4. Shipping Charges

 

• • Domestic Shipping: Shipping charges are calculated at checkout based on the weight and size of your order, as well as your delivery location. We may offer free shipping on orders above a certain value, which will be communicated on our website or through promotional offers.

• • International Shipping: International shipping charges are calculated at checkout and are based on the destination country, weight, and size of your order.

Please note that customs duties, taxes, or other import fees may apply to international shipments. These charges are the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your shipment. You can use the tracking number to monitor your order’s progress until it arrives at your destination.

6. Address Accuracy

Please ensure that you provide accurate and complete shipping information during checkout, including your address, contact number, and email address. We are not responsible for delays or issues caused by incorrect or incomplete information.

If you notice an error in your shipping information after placing your order, please contact our customer support team immediately so that we can attempt to make the necessary corrections before your order is shipped.

7. Undelivered or Returned Shipments

 

• • Address Issues: If a package is undeliverable due to an incorrect or incomplete address, it will be returned to us. We may ask you to pay for the additional shipping costs for resending the item.

• • Failed Delivery Attempts: If the courier service is unable to deliver your package due to your absence or other reasons, they may leave a notice with instructions for re-delivery or pick-up. Please follow the instructions to ensure your package is delivered.

8. Order Modifications or Cancellations

Once an order is placed, it enters the processing stage, and we begin preparing it for shipment. If you need to make changes or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request before the item ships.

9. Damaged or Lost Packages

If your package is damaged or lost during transit, please contact us immediately. We will assist you in filing a claim with the shipping carrier and will work to resolve the issue as quickly as possible. We may offer a replacement or refund based on the circumstances.

10. Customer Support

If you have any questions or concerns about our shipping policy or need assistance with your order, feel free to contact our customer support team:

Laneway.in Customer Support
Email: +91 8921348942
Phone: Info@laneway.in
Website: www.laneway.