Backpack
Side bag
Travelling
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Hair & Scalp Essentials
Style, tech, and essentials
Caps to Cameras
Your Gadget Choice
Everyday Kitchen Must-Haves
FAQs
- How do I place an order?
Browse our collections, select your desired items, choose the size or variant (if applicable), and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the on-screen instructions to complete your order.
- Can I modify or cancel my order after placing it?
Yes, but only if the order hasn’t been shipped. Please contact our support team immediately with your order number for assistance.
- Can I use multiple discount codes on one order?
No, only one discount or promo code can be used per order.
- Do you offer Cash on Delivery (COD)?
Yes, COD is available for most locations. An additional shipping fee applies for COD orders.
- Do you offer free shipping?
Yes, we offer free shipping on all prepaid orders. COD orders may incur extra shipping charges.
- Do you offer refunds?
No, we only offer exchanges. Refunds are not available.
- How can I contact customer support?
You can email us at info@laneway.in or use the chat icon on the bottom-right corner of our website. We're available Monday to Saturday, 9 AM to 7 PM IST.
- How do I return a product?
To request a return, message us on WhatsApp or email with the issue. Returns are only accepted if the problem is genuine and the product is unused, unworn, and in original condition.
- What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with a 360-degree unboxing video (without any cuts or pauses). If the issue is on our end, we’ll arrange a replacement.
- What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, select wallets, and Cash on Delivery (COD). All payments are processed securely.
